McVeagh Fleming is a dynamic and forward-thinking law firm dedicated to providing exceptional legal services across a range of practice areas. Our commitment to client success is matched by our passion for fostering a collaborative and supportive work environment where talent thrives. 

About the role

We’re looking for a super organised, friendly, and proactive person to join our team as a  Receptionist Manager (Front Office & Facilities Manager). This is more than a receptionist role. You’ll be the face of the firm.

In this role, you'll lead front desk operations, manage our Albany Office, work closely with the HR team, and ensure the firm runs smoothly. You’ll also guide a Receptionist Administrator and liaise with vendors, contractors, and building services. You will be the first point of contact for visitors (and sometimes for the staff too), and you'll handle a variety of people and tasks to support our day-to-day operations.

You're someone who loves interacting with people and has a genuine passion for delivering exceptional service. In this role, you will oversee front desk operations, coordinate facility maintenance, supervise vendor relationships and manage the Receptionist Administrator.

Key responsibilities
•    Greet and assist visitors and clients with a friendly and professional demeanour.
•    Manage incoming calls, emails, and messages—fast and accurately. 
•    Manage meeting room bookings, scheduling, and ensure proper room setups as required.
•    General administration duties including photocopying, binding, arranging couriers, ordering stationery and kitchen supplies.
•    Assist with archiving and accessing our storage facilities.
•    Oversee the overall office functionality (e.g. maintenance, safety, and operations of office spaces, including equipment, lighting, heating, and ventilation systems).
•    Liaise with building management and other third-party service providers (e.g., cleaning, maintenance, security).
•    Assist the firm with organising company events, meetings, and webinars, ensuring facilities and logistics support these activities. 
•    Coordinate with IT for facilities-related technology needs, such as printers, phone systems, and networking.
•    Other administrative duties as assigned.

About you
Our ideal candidate will be an energetic person who takes initiative and has a positive attitude. You will be a friendly, well-presented individual with:
•    More than 5 years’ reception/ front of house experience in a large office environment.
•    Proven customer service experience and passion for delivering exceptional service.
•    Excellent interpersonal and communication skills, able to interact professionally with staff and visitors at all levels.
•    Knowledge of facilities/ building management, including health and safety standards, would be an advantage.
•    Strong organisational and multitasking skills with attention to detail.
•    Ability to handle a fast-paced work environment, responding to multiple priorities and urgent tasks. 
•    Comfortable leading, mentoring, and taking charge.
•    Strong problem-solving skills, able to anticipate and address issues proactively, flexible and adaptive. 
•    Prior experience managing budgets and vendor relationships.
•    Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams).
 

To be eligible to apply, you must have the legal right to live and work in New Zealand and meet any entry requirements if you're outside the country.  For advice on obtaining a New Zealand work or residence visa and our entry requirements, visit www.immigration.govt.nz.